Production, not pilots
We build AI that runs in your processes every day - not a demo that stops after the meeting.
Service · AI automation
AI that runs in production, not in a pilot.
Phone and chat agents that book straight into your ERP or CRM, and workflow automation with n8n and Power Automate - with human control, logging and attention to the EU AI Act.
For organisations that want more than a demo: AI that genuinely takes work off your plate, with control and without losing your grip.
Human in the loopLogging & audit trailRisk assessment
Sound familiar?
When AI stays stuck at the promise stage.
- AI pilots that demo impressively but never reach production.
- Hype without control: nobody dares to let the AI actually do anything.
- Repetitive work - taking calls, retyping data, sorting tickets - that keeps piling up.
- Agents without logging or governance, so nobody knows what happened.
- No link with your systems, so the AI talks but books nothing.
- Doubt about privacy and the EU AI Act holds everything back.
How we build it
AI with a human in the loop.
No black box. AI does the heavy lifting, but on doubt or risk a human decides - and every step is logged.
- Input Phone & chat
- AI agent Understands & proposes
- Human control Validation where needed
- System action Books into ERP/CRM
Logging & audit trail on every step
Our approach
What we do - and where we take responsibility.
Control and logging
Human validation where it matters, with logging and an audit trail, so you always know what the AI did and why.
Connected to your systems
Agents that actually do something: book into your ERP/CRM, create tickets, write data - not just talk.
Risk, oversight and transparency
We build with privacy (GDPR) and the EU AI Act in mind: transparent, with human oversight and clear limits.
Use cases
Concrete, not generalities.
Phone/chat agent that books
An agent that takes appointments or orders and puts them straight into your calendar, ERP or CRM.
Quote and ticket triage
Automatically classify, summarise incoming requests and route them to the right person or workflow.
Document & data extraction
Pull data from invoices, orders or emails and put it structured into your system.
Workflow automation
Connect and automate recurring processes with n8n or Power Automate, with the right controls.
How we work
From use case to production - with control built in.
01
Use-case selection
We pick a use case with real impact and a manageable risk together.
02
Design with human in the loop
We decide where the AI decides and where a human validates, plus the logging.
03
Build & integration
The agent or workflow built and connected to your ERP, CRM or telephony.
04
Test & guardrails
Limits, fallbacks and error handling tested before anything goes live.
05
Production & monitoring
Controlled rollout, with monitoring and adjustments based on real conversations.
Technology
Modern AI, connectable and controllable.
We work with modern language models and automation platforms, connected to your own systems - with the control and logging production demands.
LLMMCPn8nPower AutomateERP/CRM linkTelephony/WebRTCLoggingAI Act
Points to consider
What we discuss with you up front.
Wrong answers & control
AI can be wrong. We build in limits, fallbacks and human validation, so a mistake does not become damage.
Logging & auditability
Every decision and action is logged, so you can review afterwards what happened - needed for trust and compliance.
EU AI Act
Depending on the use, transparency and oversight rules apply. We build deliberately towards them.
Data & privacy (GDPR)
We define which data the AI may see and where it is processed, respecting the GDPR.
Human oversight
AI does not replace responsibility. A human stays accountable for what the AI does.
From our own practice
We run AI ourselves, in production.
AI is not a side experiment for us: we build and run voice and chat agents and workflow automation in production, connected to real systems. Our emphasis is on control, logging and reliability - not on an impressive demo.
- Voice & chat agents in production
- Workflow automation with n8n & Power Automate
- Built with control, logging and human oversight
Frequently asked
What clients usually ask first.
How do you prevent wrong AI answers?
With clear limits, fallbacks and human validation on the risky steps. The AI does the groundwork; a human decides where it counts.
Is there still human control?
Yes. We deliberately design with a human in the loop: the AI proposes or prepares, a human validates where needed, and everything is logged.
What about GDPR and the EU AI Act?
We define which data the AI uses and where it is processed, and build with the transparency and human oversight the EU AI Act requires.
Does it connect to our ERP or CRM?
Yes, that is the whole point: the agent or workflow actually does something in your systems - book, create, write - instead of only replying.
What if the AI does not know?
It hands off to a human or a safe fallback, instead of guessing. Not knowing is a valid outcome we build in explicitly.
Service · AI automation
What work could AI take off your plate?
In a first conversation we look at a concrete use case, its risk and the control around it, and what AI would realistically deliver.
Reply within one business day.